1. Scope

These General Terms and Conditions apply to all orders placed via the online shop
Hands of Hope
Owner: Felix Zaremba
Im Haferkamp 14, 59514 Welver, Germany
.

2. Contracting parties

The purchase agreement is concluded with:

Hands of Hope
Owner: Felix Zaremba
Email: felixzaremba@web.de

3. Offer and conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding product overview.

By clicking on the "Buy now" button, you are submitting a binding offer to purchase the products in your shopping cart.
Confirmation of receipt of the order will be sent immediately after submission, but does not constitute acceptance of the contract.
The contract is only concluded when the order is expressly confirmed or the goods are shipped.

4. Prices

All prices quoted are final prices. In accordance with § 19 UStG (small business regulation), no sales tax is shown.
Any shipping costs incurred will be indicated separately during the ordering process.

5. Payment

Payment is made using the payment methods offered in the shop, currently in particular:

• Stripe (e.g., credit card)

• PayPal

The payment method will be charged immediately after the order is completed.

6. Delivery and shipping

Shipping is only available within the European Union (EU).
Unless otherwise stated, delivery takes 3–8 business days from receipt of payment.
All products are shipped from Germany.

7. Handcrafted products

Most of the products offered are handmade.
Therefore, there may be slight variations in color, shape, or structure.
These variations do not constitute a defect, but are part of the individual character of the products.

8. Right of withdrawal

Consumers generally have a right of withdrawal.
Details on the right of withdrawal can be found in the withdrawal policy.

9. Warranty

The statutory warranty rights apply.

10. Liability

The provider shall be liable without limitation for claims based on damage caused by intentional or grossly negligent conduct.
In cases of slight negligence, the provider shall only be liable for breaches of essential contractual obligations and limited to foreseeable damage.

11. Retention of title

The goods remain the property of Hands of Hope until full payment has been received.

12. Dispute resolution

The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
I am not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.